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Privacy Policy

Effective date: September 21, 2025
Last Updated: September 21, 2025

Arcana Sophia (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit www.arcanasophia.com, make purchases, or donate through our online store.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. The Information We Collect

We collect personal and technical information in the following contexts:
 

A. Information You Provide
 

  • Purchases & Donations: Name, email, billing/shipping address, and payment details (processed through third-party platforms).

  • Newsletter Subscription: Email address (with consent).

  • Customer Service: Any personal details you provide when you contact us.
     

B. Automatically Collected Information
 

  • Technical Data: IP address, browser type, pages visited, and usage data via cookies and analytics tools (e.g., Printful, Wix Analytics).

  • Cookies & Tracking: We use functional and analytics cookies to enhance your browsing experience. For more information, see our Cookie Policy.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders or donations

  • Send order and shipping confirmations

  • Respond to customer inquiries

  • Communicate updates and promotional offers (if you opt in)

  • Analyze traffic and improve website performance

We do not sell or rent your personal data.

3. Donations and Ministry Affiliation

Arcana Sophia intends to operate as a nonprofit. Proceeds from sales and donations may support our operations and our affiliated ministry, Path of The Nameless. Individual purchase or donation details are never disclosed to the ministry.

4. Payment Processing and Third-Party Services

We partner with third-party providers for payments and fulfillment. These entities may collect or process your data according to their own privacy policies:

We encourage you to review these policies independently. We are not responsible for the privacy practices of these third parties.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described:

  • Orders/Donations: Retained for up to 7 years to comply with tax and accounting obligations.

  • Newsletter Data: Retained until you unsubscribe.

  • Customer Service Records: Retained for up to 2 years unless deletion is requested.

You may request deletion at any time (see Section 9).

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL encryption

  • Secure Wix hosting infrastructure

  • PCI-DSS compliant payment processors
     

No method of transmission or storage over the internet is 100% secure. Use discretion when sharing personal information online.

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7. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect data from them. If we learn that a child has provided personal data, we will delete it promptly.

If you are a parent or guardian in the U.S. (under COPPA) or EU/UK (under GDPR), you may contact us to request deletion of any such data.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion of your personal data (subject to legal exceptions)

  • Withdraw consent where processing is based on consent

  • Object to processing (e.g., marketing)

  • Portability: request a copy of your data in a usable format

  • Do Not Sell or Share My Personal Information (California residents)

We will respond to verified requests within the legally required timeframe (e.g., 30 days under GDPR, 45 days under CCPA/CPRA).
To exercise your rights, email us at info@arcanasophia.com.

You may unsubscribe from promotional emails at any time using the “unsubscribe” link.

You also have the right to lodge a complaint with your local data protection authority.

9. International Visitors

If you are outside the U.S., your data may be transferred and processed in the U.S. We implement safeguards (such as Standard Contractual Clauses, where applicable) to ensure adequate protection under applicable law.

10. Data Breach

  • If we become aware of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law.

11. Governing Law

  • This Privacy Policy is governed by the laws of the State of Illinois, United States, without regard to conflict of laws principles.

12. Changes to This Privacy Policy

  • ​We may update this Privacy Policy from time to time. Material changes will be posted on this page with the revised “Last Updated” date.

11. Contact Us

  • If you have questions or concerns about this policy or your data, please contact:
    Email: info@arcanasophia.com
    Website: www.arcanasophia.com

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